Planet ISP customer's two-year battle to recover $5000 in roaming charges on stolen phone

By Ben Grubb
Updated December 24 2014 - 10:13am, first published December 19 2014 - 2:41pm
Colin Freshwater reported his phone stolen but was still charged $5000 in overseas roaming.
Colin Freshwater reported his phone stolen but was still charged $5000 in overseas roaming.

Australian oil and gas worker Colin Freshwater has spent the last two years battling his former telecommunications provider to recover more than $5000 in roaming charges despite having the regulators on his side.