Shareholders reject AGL boss' mega-million pay cheque

By Elizabeth Knight
Updated September 28 2016 - 6:19pm, first published 4:36pm
AGL chairman Jerry Maycock (left) with  CEO Andy Vesey. Photo: Edwina Pickles
AGL chairman Jerry Maycock (left) with CEO Andy Vesey. Photo: Edwina Pickles

Utilities provider AGL has told its shareholders that it trains its army of phone operators both to sell electricity and gas as well as assess customers for signs of domestic abuse. Call centre staff are taught to look for key phrases while talking to customers to provide clues to whether they are victims of this kind of  violence.